Frequently Asked Questions:
How do I contact The Island Furniture Co
You can either email us at email@example.com or telephone 0800 056 7820 and one of our friendly sales people will help with any queries or information required about our products.
Can I find all of The Island Furniture Co products on this site?
Yes, this site features all of The Island Furniture Co products and we constantly update it with any new collections or new colours when available.
Do you do a Catalogue?
We do not do a catalogue but we constantly update our website with any new items. We can however send a sample of wood for most collections - simply fill out the requested information on the sample request page and we will do the rest. These wood samples show the type of wood used and also the shade of colour.
Can I purchase The Island Furniture Company products on the web?
Yes, there are several options available. You can buy directly from the website with our secure shopping cart using Paypal or credit card or if you prefer, simply ring 0800 056 7820 to speak to one of our friendly sales people and we will process the order for you.
What about delivery times and assembly?
If an item is in stock we can usually deliver within 2-4 weeks depending on the post code. If the item is not in stock we will advise you of the delivery time on day of ordering. On the day of delivery of your order we aim to make the process as simple as possible by giving an am or pm schedule and accommodating any special needs of the customer. For most of our furniture ranges we use a two man delivery team which will be to the ground floor of the property. If this is not suitable other services are available on request.
Does your beds and furniture come assembled?
Most of our beds come in five sections, headboard, footboard, slats, centre post(s), side rails, each individually boxed. The process of assembly takes approx 20 minutes. The armoires and wardrobes come modular and have to be assembled on site. Bedsides, cabinets, and dressing tables come pre built and are delivered intact.
What about mattresses
All of our mattress are designed to sit comfortably on top of the slats. We make the bed frame approx one inch bigger all around so that bedding and linen fit snugly all around the mattress. To see our range of mattresses please visit out mattress page.
Why are items sometimes out of stock?
Every effort is made to maintain stock of items shown on our website but due to the fact that most of our furniture is hand made and hand polished, some items may not always be available ex-stock. For availability information simply ring us on 0800 032 4550 to check each individual item.
Do you do over sizes and bespoke sizes?
Yes we do - for most of our collections we can do size variations and colors. Please ring us on 0800 032 4550 to discuss any ideas and we will offer our best advice and suggestions.
What information is collected about me when I visit the site?
We do not require any information from you to obtain access to any part of our site, unless specifically stated. We may ask for specific information in order to provide a service to you, such as sending you a wood sample etc. Information requested may include name, title, company, address, e-mail address, and phone number.
How does The Island Furniture Company approach environmental issues?
We are very conscious of the effect of wood production on the environment so we only use wood from renewable sources. All of the wood we use is traceable and comes from licensed wood suppliers.